FAQ

As a first time client what should I expect?

Traditionally a Deep Clean is scheduled based on the information you provide. Then a recurring Regular Clean service is established.

How often do you clean?

It's up to you! We're here to make recommendations to provide you with the best cleaning experience.

Is Glaser's Cleaning LLC Insured?

We are! We’re currently insured for up to $2M in general liability damage.

Do you clean the outside surfaces of the house?

We do not. Our insurance only covers our cleaners inside your home.

Do I have to be home when the cleaner arrives or departs?

You do not! However if it’s your first time using Glaser's Cleaning, initial introductions always help develop a personable relationship with our team.

Will the same cleaner come every-time?

Yes! We'll be a part of the family.

Can I leave a key?

Yes! It is actually preferred after the initial visit. This way we’re not holding you up.

What are your hours of operation?

Monday-Friday 6am-4pm

Saturday available upon request

Sunday available upon request

Do you work weekends?

Not usually, however in delicate or extreme cases we are willing to work with you.

What if I'm not satisfied with my cleaning after they leave?

If you are not happy with the service for any reason please contact us immediately for further instructions. A Re-scheduled clean must be made within 2 business days of the original appointment.

What if I want to skip this weeks clean? Will I still be charged?

No, Unless it’s within the 48 hour window. Within this two day window if you decide to cancel, the clean will be credited to your account at no penalty for future use.

Cancellations and Refunds

If you cancel within 48 hours of your scheduled clean, your clean is credited to your account to use whenever you’d like.

If you cancel within 24 hours, it is a non refundable full charge.

FAQ